Return and Exchange Policy for Appali
- Eligibility for Returns and Exchanges:
- Time Frame: You may request a return or exchange within 5 days from the date of receiving your order.
- Condition: Items must be in their original, unused condition with all tags and packaging intact. Any items that are worn, damaged, or altered are not eligible for return or exchange.
- How to Initiate a Return or Exchange:
- Contact Us: To initiate a return or exchange, please reach out to our customer service team via email at Contact@appali.xyz or by calling (152) 883-8478. Include your order number and the item details in your message.
- Authorization Process: Upon receiving your request, we will provide you with a Return Authorization Number and instructions for returning your item. Be sure to include this number when sending the item back to us.
- Return Shipping:
- Cost of Shipping: Customers are responsible for the return shipping cost, unless the item received is defective or incorrect. We recommend using a tracked shipping service for secure returns.
- Refund Process: Once we receive and inspect your returned item, we will process your refund or exchange. Refunds will be issued to the original payment method used at the time of purchase, and exchanges will be shipped free of charge.
- Non-Returnable Products:
- Exclusions: Certain items, such as custom-made products or items sold under a final sale, are not eligible for returns or exchanges. These exclusions will be clearly mentioned at the time of purchase.
- Handling Defective or Incorrect Items:
- Defective Items: If the item you received is damaged or defective, contact us immediately. We will guide you on how to return the item, and we will cover the return shipping fees.
- Wrong Items: If you received the wrong product, please notify us within 5 days, and we will arrange a return and a free replacement for you.
- Refund Timeframe:
- Processing Time: Refunds will be processed within 3-5 business days after we receive the returned item. The time for the refund to reflect on your account may vary depending on your payment provider.
- Exchanges:
- Product Availability: Exchanges are subject to stock availability. If the item you want is not available, we will provide a refund or suggest an alternative product.
