Payment Policy
Effective Date: January 9, 2025
At CalmTop, we aim to provide a seamless and secure payment experience for all our customers. This Payment Policy outlines the payment methods available, payment processing, and other important details related to payments for products purchased on our website. By making a purchase, you agree to the terms outlined below.
1. Accepted Payment Methods
We accept the following payment methods for online purchases:
Credit Cards: We accept major credit cards including Visa, MasterCard, American Express, and Discover.
Debit Cards: Debit cards with a Visa or MasterCard logo are also accepted.
PayPal: We offer PayPal as an alternative payment method for your convenience. Payments via PayPal are processed securely and do not require you to input your card information on our website.
Gift Cards: If applicable, we accept gift cards from CalmTop for purchases on our website.
All payments are processed in U.S. dollars, and all charges will be displayed in the order confirmation before checkout.
2. Payment Security
We take the security of your personal information seriously. Our website uses SSL (Secure Socket Layer) encryption to protect the transmission of sensitive payment data. All credit card transactions are processed through secure payment gateways to ensure that your payment information remains confidential.
Fraud Prevention: We use advanced fraud detection tools to protect against fraudulent transactions. If we suspect a fraudulent transaction, we may contact you for verification or decline the transaction.
3. Payment Authorization
Once you place an order and enter your payment details, your payment will be authorized for processing. Your card or PayPal account will not be charged until the order is successfully processed and shipped. In the case of an error in processing your payment, we may contact you for further verification.
Authorization Holds: When you enter your payment details, an authorization hold may be placed on your account. This is a temporary hold to confirm the funds are available, and the charge will only be finalized once the order is shipped.
4. Currency and Conversion
All prices on our website are listed in U.S. dollars. If you are using a credit or debit card issued in another currency, the exchange rate used to process the transaction will be determined by your bank or card provider. Additional fees for currency conversion may apply, depending on your card issuer.
5. Payment Disputes
If you believe there is an issue with your payment or billing information, please contact us immediately at info@calmtop.com. We will work with you to resolve the issue as quickly as possible. If there is a payment dispute or chargeback request initiated with your bank or card provider, we will cooperate with the investigation but may suspend the order until the dispute is resolved.
6. Delayed or Failed Payments
If your payment is delayed or fails for any reason, we may not be able to fulfill your order until the issue is resolved. You will be notified if there are any issues with payment processing. If payment cannot be completed after multiple attempts, your order may be canceled.
7. Refunds
If your order is eligible for a refund, the refunded amount will be returned to the original payment method. Refunds are processed in 7-10 business days after the approval of your refund request. Please note that some payment methods, such as PayPal, may have varying processing times for refunds.
8. Changes to Payment Policy
We reserve the right to modify or update this Payment Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for any changes.
9. Contact Us
If you have any questions or concerns regarding payments or billing, please feel free to contact us at:
Address: 1500 Locust Court, Los Angeles, California, United States
Phone: 562-457-6792
Email: info@calmtop.com
