Refund and Return Policy
Effective Date: February 28, 2025

At BEAMZZTOP, we are committed to providing high-quality lubricants and ensuring customer satisfaction. If you are not completely satisfied with your purchase, our refund and return policy is outlined below.

1. Eligibility for Returns

• Products must be returned within 30 days of the purchase date.
• Items must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required for all returns.
• Returns are not accepted for items that have been used or damaged due to improper handling.

2. Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, refunds will be processed within 7-10 business days and issued to the original payment method.
• Shipping charges are non-refundable, except in cases of incorrect or defective products.

3. Exchanges

• We replace items only if they are defective or damaged during shipping.
• If you need an exchange, please contact us at info@calmtop.com with your order details.

4. Non-Returnable Items

• Opened or used lubricants.
• Custom or special-order products.
• Clearance or discounted items.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part.
• We recommend using a trackable shipping service for returns to ensure safe delivery.

6. Contact Information

For any refund or return inquiries, please contact us at:

BEAMZZTOP
Address: 1500 Locust Court, Los Angeles, California, United States
Phone: 562-457-6792
Email: info@calmtop.com

We appreciate your business and are here to assist you with any concerns regarding your purchase.