Return and Exchange Policy for Clamtop
Effective Date: January 9, 2025
At CalmTop, we are committed to ensuring your satisfaction with every purchase. However, if you are not fully satisfied with your order, we offer a comprehensive return and refund policy. Please read the following details carefully.
1. Returns
We accept returns within 30 days of the original purchase date. To be eligible for a return, the following conditions must be met:
- The product must be in its original condition, unused, and in the original packaging.
- A receipt or proof of purchase must be provided.
Certain items, such as personalized or final sale products, may not be eligible for return. Please check the product description or contact our customer service team for clarification.
2. How to Return an Item
To initiate a return, please follow these steps:
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Contact Us: Reach out to our customer service team via email at info@calmtop.com or by phone at 562-457-6792 to inform us of your intent to return the item.
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Return Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
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Prepare Your Return: Package the item securely in its original packaging, ensuring all accessories, manuals, and parts are included. Write the RMA number on the package.
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Ship the Item: Send the item back to us at the address provided. Please note that customers are responsible for return shipping costs, unless the item is defective or the return is a result of our error.
3. Refunds
Once we receive your returned item and verify that it meets the conditions for a return, we will process your refund. Refunds will be issued to the original payment method within 7-10 business days.
Please note that shipping charges are non-refundable unless the return is due to a mistake on our part or a defective product.
4. Exchanges
We do not currently offer direct exchanges. If you would like a different size, color, or model, you can return the original item and place a new order. Please refer to our Returns process for detailed instructions.
5. Damaged or Defective Products
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or a full refund, depending on your preference. In this case, we will also cover the return shipping costs.
6. Late or Missing Refunds
If you have not received your refund after 10 business days, please first check your bank account or credit card statement. If the refund is still not showing, contact your bank or credit card company, as processing times can vary.
If you have followed up with your financial institution and still have not received your refund, please contact us at info@calmtop.com.
7. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software products
- Sale or clearance items
- Personalized items
8. Changes to This Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically for updates.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
- Address: 1500 Locust Court, Los Angeles, California, United States
- Phone: 562-457-6792
- Email: info@calmtop.com
Thank you for shopping with CalmTop! We value your satisfaction and are here to assist you in any way we can.
