Return and Exchange Policy for Clamtop
- Eligibility for Returns and Exchanges:
- Time Frame: Returns and exchanges are accepted within 7 days from the date of receipt.
- Condition: Items must be in unused condition, with all original tags attached and in the original packaging. Any items that are damaged or show signs of wear will not be eligible for return or exchange.
- How to Initiate a Return or Exchange:
- Contact Us: To begin a return or exchange, please contact our customer service team at info@calmtop.com or call us at 562-457-6792 with your order number and the details of the item you wish to return or exchange.
- Return Authorization: After reviewing your request, we will provide you with a Return Authorization Number along with instructions on how to return the item. Please ensure the authorization number is included with your returned package.
- Shipping for Returns:
- Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or an error was made on our part. We recommend using a trackable shipping service to ensure the safe return of your item.
- Refund Processing: Once your returned item has been received and inspected, we will process your refund or exchange. Refunds will be issued back to the original payment method, while exchanges will be shipped at no additional cost.
- Non-Returnable Items:
- Non-Returnable Items: Customized or personalized items, as well as those marked as final sale, are not eligible for return or exchange. These restrictions will be clearly indicated at the time of purchase.
- Defective or Incorrect Items:
- Defective Items: If you receive a defective item, please notify us immediately. We will provide instructions for returning the defective product and cover the cost of return shipping.
- Incorrect Items: If we’ve sent you the wrong item, contact us within 3 days of receipt. We will arrange for a return and replace the item at no additional cost.
- Refunds:
- Processing Time: Refunds will be processed within 5-7 business days of receiving your returned item. The exact time frame for the refund to appear on your account may vary depending on your payment method.
- Exchange Requests:
- Availability: Exchanges are subject to product availability. If your requested exchange item is not available, we will either offer a refund or suggest an alternative product.
- Contact Information:
- Address: 1500 Locust Court, Los Angeles, California, United States
- Phone: 562-457-6792
- Email: info@calmtop.com
