Sales Policy

Effective Date: January 9, 2025

At CalmTop, we strive to provide the best products and services to our customers. Our Sales Policy governs the sale of products on our website, including order processing, pricing, and promotions. By purchasing from our site, you agree to the terms set out in this policy.

1. Order Processing

When you place an order on our website, you are entering into an agreement to purchase products from CalmTop. We will review your order and confirm its acceptance via email. Your order will not be processed until we have received payment and verified your details.

  • Order Confirmation: After you complete your order, you will receive an email confirming the details of the products ordered, shipping address, and payment method. This is not a guarantee that the products are available for immediate shipment.

  • Payment Processing: We accept various payment methods, including credit cards, debit cards, and PayPal. Your payment will be processed securely, and no funds will be charged until your order is shipped.

  • Inventory Availability: While we make every effort to ensure product availability, if an item becomes out of stock or unavailable after your order is placed, we will notify you as soon as possible. You may choose to cancel the order or substitute it with a similar item.

  • Shipping: We aim to process and ship your order as quickly as possible. However, shipping times may vary based on your location, order volume, and any unforeseen delays. Please review the estimated delivery dates at checkout for more information.

2. Pricing

All prices listed on our website are in U.S. dollars and include applicable taxes unless otherwise noted. Prices are subject to change without prior notice due to factors such as promotions, supplier costs, or currency fluctuations.

  • Discounts and Promotions: From time to time, we may offer discounts or promotional offers. These promotions are subject to specific terms and conditions, which will be outlined at the time of the promotion. Promotions cannot be combined with other offers unless specified.

  • Price Adjustments: If a product is purchased at a higher price and then goes on sale within a specified period, we do not offer price adjustments for the difference in price. The promotional pricing applies only at the time of the sale.

3. Sales Tax

Sales tax is applied to orders based on your shipping address and local tax regulations. The applicable sales tax will be calculated at checkout and included in your total order cost.

  • Tax Exemptions: If you are tax-exempt, please provide the necessary documentation before placing your order. We will adjust your order to reflect the tax exemption.

4. Payment Terms

  • Credit Card Payments: We accept major credit cards including Visa, MasterCard, American Express, and Discover. Payment details are processed securely using encryption technology, and no card information is stored on our servers.

  • PayPal: Customers can also use PayPal as a payment option. All PayPal transactions are subject to the terms of PayPal’s privacy policy and service agreement.

5. Customer Responsibilities

It is the responsibility of the customer to provide accurate shipping and billing information. If there are any errors in the details provided, such as an incorrect address or phone number, we may not be able to deliver your order on time.

  • Shipping Address: Please ensure that your shipping address is correct and up-to-date. We cannot be held responsible for lost or delayed shipments due to incorrect addresses provided by the customer.

  • Order Modifications: Once an order is placed, it cannot be modified. If you need to make changes to your order, please contact our customer service team as soon as possible. We will try our best to accommodate your request, but we cannot guarantee that changes will be made before shipping.

6. Returns and Cancellations

We offer a 30-day return policy for most products, as detailed in our Refund and Returns Policy. If you wish to cancel an order, please contact us within 24 hours of placing your order. If the order has already been shipped, you will need to follow our return procedure.

7. Product Warranty

CalmTop offers a limited warranty on certain products as specified in the product description. The warranty covers manufacturing defects but does not cover damage caused by misuse, accidents, or normal wear and tear.

  • Claims: To make a warranty claim, please contact our customer support team with your proof of purchase and details of the defect. We will work with you to resolve the issue, which may include a repair, replacement, or refund.

8. Limitation of Liability

To the extent permitted by law, CalmTop’s liability in relation to the sale of products is limited to the total amount paid by the customer for the specific order in question. We are not liable for any indirect, incidental, or consequential damages arising from the purchase or use of our products.

9. Changes to This Policy

We reserve the right to update or modify this Sales Policy at any time. Changes will be posted on this page, with the updated effective date. By continuing to make purchases, you accept any changes to this policy.

10. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us at:

  • Address: 1500 Locust Court, Los Angeles, California, United States
  • Phone: 562-457-6792
  • Email: info@calmtop.com