Effective Date: January 9, 2025

At CalmTop, we are committed to delivering your orders promptly and securely. This Shipment Policy outlines the shipping options available, processing times, costs, and other important details regarding the shipment of your products. By placing an order, you agree to the terms outlined below.

1. Order Processing Time

Order Confirmation: Once you place an order on our website, you will receive an email confirmation with the details of your purchase. This is not an indication that your order has shipped.

Processing Time: Most orders are processed within 1-2 business days after the order is confirmed. However, during busy periods or holidays, processing times may be slightly longer. Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Methods and Costs

We offer a variety of shipping methods to accommodate different customer needs. Shipping fees are calculated based on the destination and size of the order. The following shipping options are available:

Standard Shipping: Typically arrives within 5-7 business days. Costs vary based on order size and delivery location.
Expedited Shipping: Typically arrives within 2-3 business days. A higher shipping fee applies.
Overnight Shipping: Available for urgent orders that need to arrive the next business day. Additional charges will apply for this service.
International Shipping: We offer international shipping to select countries. Shipping times and costs vary depending on the destination.

At checkout, you will see the available shipping options and associated costs based on your shipping address.

3. Shipping Address

Please ensure that the shipping address you provide is accurate and complete. We are not responsible for delays or lost packages caused by incorrect or incomplete address information. If there is an issue with your address after the order is placed, please contact our customer service team immediately at info@calmtop.com to make the necessary corrections.

4. Order Tracking

Once your order has shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your order in real-time.

Please note that tracking information may not be immediately available, especially during busy shipping periods. It may take up to 24 hours after shipment for tracking details to be updated.

5. Shipping Delays

While we strive to ship your orders on time, some factors beyond our control, such as weather conditions, holidays, or carrier delays, may result in shipping delays. We will notify you of any significant delays to your order and offer assistance where possible.

Carrier Delays: Shipping carriers (such as UPS, FedEx, and USPS) may experience delays that impact delivery times. We cannot control these delays but will do our best to keep you informed.

6. Lost or Damaged Shipments

If your package is lost or damaged during transit, please contact us within 7 days of receiving your shipment notification. We will work with the carrier to resolve the issue and arrange for a replacement or refund.

Lost Packages: If a package is confirmed lost, we will assist you in filing a claim with the carrier. If the claim is successful, we will offer a refund or replacement.

Damaged Packages: If your package arrives damaged, please contact us with photos of the damage. We will assist you in arranging for a replacement.

7. International Shipments

For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are not included in the shipping costs at checkout and are the responsibility of the customer upon delivery.

Customs and Import Taxes: The recipient is responsible for paying any customs charges, import duties, or taxes. We recommend contacting your local customs office for details on the fees that may apply.

8. Shipping Restrictions

We currently do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. Please verify your shipping address during checkout to ensure we can fulfill your order.

9. Changes to Shipment Policy

We may update or modify this Shipment Policy from time to time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed.
10. Contact Us

If you have any questions or concerns regarding shipping, please feel free to contact us at:

Address: 1500 Locust Court, Los Angeles, California, United States
Phone: 562-457-6792
Email: info@calmtop.com