Warranty Policy for Clamtop
- Warranty Coverage:
- Warranty Period: We offer a 3-month warranty from the date of purchase on select women’s fashion items. This warranty covers any defects in material or workmanship.
- What’s Covered: The warranty applies to manufacturing defects such as stitching issues, fabric flaws, or faulty zippers. This does not cover damages resulting from improper use, normal wear and tear, or accidental damage.
- How to Make a Warranty Claim:
- Contact Us: If you believe your item is eligible for a warranty claim, please contact our customer service team at info@calmtop.com or call 562-457-6792. Provide your order number, details of the defect, and photos if possible.
- Claim Review: Once your claim is received, we will review it and determine if it qualifies under our warranty policy. If the claim is approved, we will offer to repair or replace the item at no additional cost.
- Repair or Replacement:
- Repair Service: If possible, we will repair the item. If a repair is not feasible, we will offer a replacement of the same item or, if unavailable, a similar item of equal value.
- Shipping Costs: For approved warranty claims, we will cover the cost of shipping the repaired or replacement item back to you.
- Exclusions from Warranty:
- Non-Covered Issues: This warranty does not cover damage caused by misuse, negligence, accidents, alterations, or unauthorized repairs. Additionally, products that have been modified or altered from their original condition are not eligible.
- Expiration: Claims made after the 3-month warranty period will not be accepted.
- Extended Warranty Options:
- Optional Coverage: Customers may purchase extended warranty coverage for selected items at the time of purchase. Please contact customer service for more details on this option.
- Contact Information:
- Address: 1500 Locust Court, Los Angeles, California, United States
- Phone: 562-457-6792
- Email: info@calmtop.com
